Cancel / Change Order Policy

Last Updated: March 23, 2025

At Solverti, we understand that you may need to modify or cancel an order after it has been placed. This policy explains how you can request changes or cancellations, along with important timelines and conditions.

We aim to process all requests quickly and fairly while maintaining efficient order fulfillment operations.

Order Processing Timeframe

Orders are processed within 1 business day after being placed. Once an order enters the processing or shipping stage, it may no longer be eligible for modification or cancellation.

For detailed shipping timelines, please refer to our Shipping & Delivery Policy.

Request Time Window

To successfully cancel or change your order, you must submit your request as soon as possible.

Important:

  • Requests made before processing begins are more likely to be approved
  • Requests made after processing may not be possible
  • Orders that have already been shipped cannot be canceled or modified

If your order has already been shipped, you may still be eligible to return it under our Return & Refund Policy.

How to Cancel an Order

To request an order cancellation, please follow these steps:

  1. Go to our Contact Us page
  2. Provide your order number and request cancellation
  3. Wait for confirmation from our team

We will review your request and notify you of the outcome as soon as possible.

How to Change an Order

If you need to update your order details (such as shipping address, size, or item selection), please contact us immediately.

Include the following information in your request:

  • Your order number
  • The specific changes you would like to make
  • Any updated shipping or contact information

We will do our best to accommodate your request if the order has not yet been processed.

Types of Changes Allowed

If your order has not yet entered processing, the following changes may be possible:

  • Updating the shipping address
  • Correcting contact information
  • Changing product size or variant
  • Removing or adding items

Please note that availability of products may affect whether changes can be completed.

Changes That Cannot Be Made

Once an order has been processed or shipped, we are unable to make the following changes:

  • Cancel the order
  • Change the shipping address
  • Modify items in the order

In such cases, you may need to wait for delivery and initiate a return if necessary.

Refunds for Canceled Orders

If your cancellation request is approved before the order is processed, you will receive a full refund.

No cancellation fees will be applied.

Refunds are processed according to our Return & Refund Policy, typically within 10 business days after approval.

Failed or Incorrect Address Orders

If an incorrect or incomplete address is provided:

  • Your order may fail to be delivered
  • Additional fees may apply for reshipment
  • We may not be able to modify the address once shipped

Please double-check your shipping details at checkout to avoid issues.

Order Status & Tracking

You can check the status of your order at any time by visiting our Order Tracking page.

Tracking information is typically available once your order has been shipped.

Additional Information

For more details about our policies and store operations, please visit:

Store Information

If you need assistance with canceling or changing your order, please contact us:

Store Name: Solverti

Address: 73 Tennessee Ave, Hempstead, NY 11550, United States

Email: support@solverti.com

Support Hours: 8:00 AM – 7:00 PM (EST), Monday – Saturday

We are here to assist you as quickly as possible and ensure your shopping experience remains smooth and reliable.

Thank you for shopping with Solverti.