Return & Refund Policy

Last Updated: March 23, 2025

At Solverti, customer satisfaction is our top priority. This Return & Refund Policy explains in detail how to request a return or refund, our eligibility requirements, and the timeline for processing.

Return Policy (30 Days)

We offer a 30-day return window from the date of delivery. To be eligible for a return:

The item must be unused, unworn, and in original condition.
The item must be returned in the original packaging.
Proof of purchase (order confirmation or receipt) is required.

Returns requested after 30 days may not be accepted. Please inspect your order immediately upon delivery to ensure eligibility.

Non-Returnable Items

For hygiene and safety reasons, some items are not eligible for return:

Items that have been worn, washed, or altered
Items missing original tags or packaging
Final sale or clearance items (if applicable)

If in doubt, contact our support team before initiating a return.

Return Shipping

We cover all return shipping costs. Customers do not pay any fees for returning items. Use the provided return label and trackable shipping method to ensure safe delivery back to our warehouse.

Refund Policy

Once your returned item is received and inspected, we will issue a refund within 10 business days to your original payment method. Refunds include the full purchase amount; no fees are deducted.

Depending on your bank, it may take additional time for the refund to appear in your account.

Damaged or Incorrect Items

If your order arrives damaged, defective, or incorrect, contact us within 48 hours. Include photos of the item and packaging. We will provide a replacement or full refund at no extra cost to you.

Exchanges

We currently do not offer direct exchanges. To get a different size or item, return your original product and place a new order. This ensures proper inventory management and accurate processing.

Order Cancellation

You may request order cancellation before your order is processed or shipped via our Cancel / Change Order page. Orders already shipped follow our return process.