Frequently Asked Questions (FAQs)

Last Updated: March 23, 2025

Welcome to Solverti’s FAQs page. Here you will find detailed answers to the most common questions about ordering, payments, shipping, returns, and general store policies. We aim to provide clear guidance to ensure a smooth, reliable shopping experience for all our customers.

Ordering & Payment

What payment methods do you accept?

We currently accept the following secure payment methods:

PayPal: A widely used digital wallet offering secure checkout with buyer protection and quick payment processing.
Venmo: A fast and reliable digital wallet allowing you to pay securely with minimal steps.

For more details, please visit our Payment Methods page.

Is it safe to pay online?

Yes, all payments on Solverti are processed through trusted, encrypted payment gateways. We never store your full payment details on our servers. This ensures that your financial and personal information remains secure at all times.

Can I cancel or change my order?

You may request modifications or cancellations as long as your order has not yet been processed. Once an order has entered processing or has been shipped, changes may not be possible. For full instructions, visit our Cancel / Change Order page.

How do I know if my order was successful?

After placing an order, you will receive a confirmation email with order details. If you do not receive this email within a few minutes, please check your spam folder or contact our support team.

Shipping & Delivery

How long does shipping take?

Orders are processed within 1 business day, and standard delivery usually takes 2–6 business days. Total estimated delivery is 3–7 business days depending on your location. Please refer to our Shipping & Delivery Policy for full details.

How much does shipping cost?

We offer a flat shipping rate of $7.99 for all domestic orders.

How can I track my order?

Once your order is shipped, you will receive a tracking link via email. You can also track your package through our Order Tracking page at any time.

Do you ship internationally?

Currently, Solverti only ships within the United States. We do not offer international shipping at this time. This ensures faster delivery and simpler customer support.

Returns & Refunds

What is your return policy?

We offer a 30-day return policy from the date of delivery. Items must be unused, unworn, and in their original packaging. Certain items such as final sale or hygiene-sensitive products may not be eligible. For full details, visit our Return & Refund Policy.

How long does it take to receive a refund?

Refunds are typically processed within 10 business days after approval of your return. The exact timing may depend on your bank or payment provider.

Do I have to pay return shipping?

At Solverti, we cover the cost of return shipping for defective, damaged, or incorrect items. For other returns, please check the return instructions on the policy page.

Orders & Issues

What should I do if I receive a damaged or incorrect item?

Contact us within 48 hours of delivery and provide photos of the item and packaging. Our team will quickly assist you with a replacement or refund at no additional cost.

What happens if my package is delayed?

Shipping delays can occur due to weather, carrier disruptions, or high volume periods. If your order exceeds the estimated delivery timeframe, contact our support team for assistance in locating your package.

What if I entered the wrong shipping address?

If the address is incorrect, contact us immediately. We may be able to update the shipping details if the order has not yet been processed or shipped.