Frequently Asked Questions

Select the product you want, choose available options such as size or color when applicable, add the item to your cart, and proceed to checkout. Review your order and shipping information carefully before completing your purchase.

Yes. You should review your selected products, quantities, prices, shipping address, and other checkout information before confirming your payment. Checking these details before completing checkout can help prevent errors.

Contact Solverti as soon as possible at [email protected]. We will review the order status and determine whether the information can still be changed. Changes are not guaranteed once an order has entered fulfillment or shipping.

Solverti accepts valid payment methods through our secure checkout environment. The applicable payment options will be displayed during checkout.

Yes. Solverti prices are displayed in U.S. dollars (USD) unless otherwise indicated.

Solverti charges a flat shipping rate of $7.99 USD for eligible orders. The applicable shipping charge is shown during checkout before you complete your purchase.

Our standard handling time is 1 business day. Handling begins after the order has been successfully submitted and payment has been completed.

Estimated transit time is 2–6 business days after the order has completed handling and has been transferred for delivery (Total estimated delivery: 3–7 business days).

When tracking information is available for your shipment, it will be provided after the shipment has been processed and accepted by the carrier.

You may request a cancellation by contacting us as soon as possible. We will check whether the order has already entered processing, packing, or shipment. Cancellation is not guaranteed once fulfillment has begun.

Contact us immediately if your shipping address is incorrect. An address change may be possible while the order remains editable. Once the package has been packed or shipped, changes may no longer be possible.

Eligible returns may be requested within 30 days from the delivery date. Items must be unused, unworn, in original condition, and in original packaging.

No. We cover all return shipping costs. Customers do not pay any fees for returning items.

No. Solverti does not charge any restocking fees or refund processing fees for eligible returns.

Once your returned item is received and inspected, we will issue a refund within 10 business days to your original payment method. Refunds include the full purchase amount; no fees are deducted.

You can contact us by email at [email protected]. Our support hours are 8:00 AM – 7:00 PM (EST), Monday – Saturday.