Return & Refund Policy

1. Return & Refund Overview

Solverti provides a 30-day return period for eligible merchandise. The return period begins on the date the order is delivered. Customers who decide that an eligible item is not suitable should contact us within this period before sending the merchandise back.

2. 30-Day Return Window

Eligible products purchased from Solverti may be returned within 30 days from the date of delivery. The delivery date is determined using the available shipment or carrier delivery information associated with the order.

Customers should contact our support team before returning an item. Starting the return process within the 30-day period allows our team to verify the order and provide the appropriate return instructions and return label.

A return request submitted after the 30-day return period may not qualify under our standard return policy. For this reason, we recommend contacting us as soon as possible if you believe you need to return an item.

3. Conditions for an Eligible Return

To protect the quality of our merchandise and ensure returned products can be properly reviewed, returned items should remain in their original condition.

An eligible return should generally meet all of the following conditions:

• The return request is made within 30 days of delivery.
• The merchandise is unused, unworn, and in original condition.
• The merchandise has not been washed, dry-cleaned, or altered.
• Original tags and packaging are included.
• The item does not contain stains, strong odors, makeup marks, or other signs of use.
• Final sale or clearance items (if applicable) are excluded from returns.
• The order can be verified using the order number or other purchase information.

Customers are encouraged to inspect merchandise carefully after delivery while keeping the product in suitable condition if a return may be necessary.

4. Items That May Be Declined

Solverti reviews returned merchandise individually. A return may be declined if the product does not meet the conditions described in this policy.

Examples of conditions that may prevent approval include:

• Items returned after the 30-day return period.
• Products that have been worn, washed, or altered.
• Items missing original tags or packaging.
• Final sale or clearance items.
• Merchandise damaged after delivery through improper use or care.

If you are uncertain about the condition of an item or whether your purchase qualifies, please contact our support team before shipping it back.

5. How to Start a Return

Please contact Solverti before sending any merchandise back. This allows us to verify the order and provide the correct return instructions and pre-paid return label.

To begin the return process:

1. Email our support team at [email protected].
2. Provide your order number and the name used when placing the order.
3. Identify the product or products you would like to return.
4. Explain briefly why you would like to return the item.
5. Follow the return instructions and use the provided return label.

6. Return Shipping (Free Returns)

We cover all return shipping costs. Customers do not pay any fees for returning items. Use the provided return label and trackable shipping method to ensure safe delivery back to our warehouse.

7. Damaged, Defective, or Incorrect Items

We take care when preparing customer orders, but issues can occasionally occur during fulfillment or transportation. If you receive an item that is damaged, defective, or different from what you ordered, please contact us promptly.

When reporting an issue, please provide your order number and a description of the problem. Photographs may be requested to help us understand the condition of the merchandise and determine the appropriate resolution.

Depending on the circumstances and available inventory, Solverti may provide a replacement, return, refund, or another appropriate solution after reviewing the order.

8. Return Authorization

Contacting our support team before returning an item is an important part of the return process. It gives us the opportunity to verify the purchase and provide instructions specific to the order.

9. Return Review & Refund Processing

Once your returned item is received and inspected, we will issue a refund within 10 business days to your original payment method. Refunds include the full purchase amount; no fees are deducted.

Depending on your bank, it may take additional time for the refund to appear in your account.

10. Refund Timeline

11. No Refund or Restocking Fees

Solverti does not charge a refund processing fee or restocking fee on approved returns. All return shipping costs are fully covered by us.

12. Partial Returns & Exchanges

Customers may return eligible individual items from an order rather than returning every product purchased. Each product included in a return request must independently satisfy the applicable return conditions.

If you would like to exchange an item, please contact our support team to check inventory availability and get assistance with the exchange process.

13. Contact Solverti

If you have questions about a return, need help determining whether an item is eligible, or need assistance with an approved refund, please contact our customer support team.

CONTACT SUPPORT

14. Policy Summary

Solverti provides customers with a 30-day return window beginning from the date an order is delivered. Items must be unused, unworn, in original condition, and in original packaging. We cover all return shipping costs, and there are no refund fees and no restocking fees.

Approved refunds are processed within 10 business days to your original payment method. For assistance, contact [email protected].