Cancel/Change Order

1. Cancellation and Order Change Overview

Orders submitted through Solverti are normally reviewed and prepared for fulfillment as soon as possible. If you notice an error or change your mind, contact us promptly at [email protected].

A cancellation or change request is considered a request rather than an automatic modification. We must first determine whether the order has already entered processing, been packed, or been transferred to a shipping carrier.

2. Request a Cancellation as Soon as Possible

If you want to cancel an order, please contact us immediately after placing the order. Early requests provide the greatest opportunity for our team to review the order before fulfillment begins.

We cannot guarantee that every cancellation request will be successful. Once an order has entered a stage where fulfillment, packing, or shipment has begun, operational limitations may prevent us from stopping the order.

3. What Information to Include

When contacting us about an order cancellation or modification, provide enough information for our support team to locate the correct order quickly.

• Order number.
• Name used when placing the order.
• Email address associated with the order.
• Specific cancellation or change requested.
• Any corrected information needed for the order.

Providing complete information helps reduce processing time and lowers the possibility of applying a requested change to the wrong order.

4. Changing a Shipping Address

If you entered an incorrect shipping address, contact us immediately. Address corrections may be possible only while the order remains within a stage where the shipping information can still be updated.

Once an order has been packed, assigned to a carrier, or shipped, we may not be able to change the delivery address. Carrier restrictions may also prevent us from redirecting a package after dispatch.

Customers are responsible for providing a complete and accurate delivery address during checkout. This includes the street address, apartment or unit number when applicable, city, state, ZIP code, and any other information required for successful delivery.

5. Changing Product Information

You may contact us if you need to change an item, size, color, quantity, or other product detail after placing an order. We will review the request based on the current fulfillment status and product availability.

A requested replacement item may not be available at the time the change is requested. If the requested product is unavailable, we may be unable to make the requested modification.

6. Changing an Order After Payment

Payment confirmation does not necessarily mean that an order can no longer be changed. However, once payment has been confirmed, the order may enter fulfillment quickly.

If you need to make a change after payment, contact us immediately rather than placing assumptions about the order status. Our support team will review the order and advise whether the requested modification can still be completed.

7. Orders That Have Already Shipped

Once an order has been handed to the carrier, Solverti generally cannot cancel or modify the contents of the shipment.

If you no longer want an item after shipment, you may be able to return it after delivery according to our Return & Refund Policy. The standard return window is 30 days from delivery for eligible merchandise.

8. If a Cancellation Cannot Be Completed

If we receive a cancellation request after an order has entered a stage where it cannot be stopped, we will inform you that the cancellation cannot be completed at that point.

In such cases, the order will continue through normal fulfillment and delivery. If the merchandise is eligible for return, you may submit a return request after receiving the order in accordance with our applicable return requirements.

9. Refunds for Approved Cancellations

When a cancellation is successfully approved before fulfillment, the applicable amount paid for the canceled order or canceled portion will be refunded through the original payment method.

Approved refunds are processed within 10 business days after the cancellation has been confirmed and the refund becomes eligible for processing.

Solverti does not charge a refund processing fee or restocking fee for eligible approved cancellations, and return shipping costs are fully covered by us.

10. Partial Order Changes

If you purchased multiple products in one order and want to cancel or modify only one item, contact us with the exact product and quantity you want to change.

Partial changes depend on whether the individual item has already entered fulfillment. If one item has already been processed while another remains eligible for modification, we may only be able to adjust the portion that has not yet entered an irreversible fulfillment stage.

11. Price Changes After an Order Is Placed

A price change on the website after your order has been placed does not automatically modify the price of an existing order.

If you want to cancel an order because of a later price change, you may contact support. Whether cancellation is possible will depend on the current order status.

12. Duplicate Orders

If you accidentally submit the same order more than once, contact us immediately and provide the order numbers involved.

We will review the duplicate orders and determine whether any of them can still be canceled before fulfillment. If a duplicate order has already shipped, the normal return process may apply after delivery if the merchandise qualifies.

13. Cancellation Requests for Out-of-Stock Items

If an item becomes unavailable or an order cannot be fulfilled as expected, Solverti may contact you regarding available options. Depending on the circumstances, an unavailable item may be canceled and the applicable amount refunded.

If an order contains multiple products and only one item is affected, we may contact you regarding the affected item while continuing to process the remaining items when possible.

14. Orders With Incorrect Customer Information

Customers should review all information carefully before completing checkout. Incorrect names, addresses, apartment numbers, ZIP codes, phone numbers, or email addresses can interfere with order processing and delivery.

If you discover an error, contact us immediately. We will make reasonable efforts to correct information while the order remains editable, but we cannot guarantee that changes will be possible after processing begins.

15. Cancellation Requests by Email

Cancellation and change requests may be submitted by email to [email protected].

Please use a clear subject such as “Cancel Order” or “Change Order” and include your order number in the message. This helps our team identify the request promptly.

16. Customer Responsibility After Checkout

Customers are responsible for reviewing order information before submitting payment. Please confirm the products, quantities, selected options, shipping address, email address, and other applicable details before completing checkout.

Prompt communication is especially important when requesting a change because orders may move into fulfillment shortly after purchase.

17. Changes That Cannot Be Guaranteed

Solverti cannot guarantee that an order can be canceled or modified after fulfillment activities have begun. This includes situations where an order has been packed, labeled, transferred to a carrier, or otherwise entered a stage where changes are no longer operationally practical.

Carrier-controlled shipments may also be subject to limitations that are outside Solverti's direct control.

18. Return Option After Shipment

When an order cannot be canceled because it has already shipped, the customer may review the applicable return options after delivery.

Eligible returns generally must be requested within 30 days from delivery and must satisfy the conditions described in our Return & Refund Policy. Items must be unused, unworn, in original condition, and in original packaging.

Approved refunds are processed within 10 business days after the eligible return has been received, reviewed, and approved. We cover all return shipping costs, and no refund processing fee or restocking fee is charged for eligible returns.

19. Contacting Solverti

For the fastest review, contact our support team as soon as you realize that an order needs to be canceled or changed.