Privacy Policy

1. Information We Collect

We collect information that is reasonably necessary to operate our online store, process transactions, provide customer support, fulfill orders, improve the shopping experience, and maintain website security. The information we collect may vary depending on how you interact with Solverti.

2. Information You Provide Directly

You may voluntarily provide personal information when you create an order, complete checkout, contact us, request assistance, submit a return or refund request, or communicate with Solverti by email or through other available website functions.

You are responsible for ensuring that information supplied to us is accurate and sufficiently complete for the purpose for which it is provided. Providing incorrect shipping or contact information may affect our ability to process an order or respond to a request.

3. Information Collected Automatically

When you browse our website, certain technical information may be collected automatically through standard web technologies. This information helps us understand how visitors use the site and allows us to identify technical problems, protect the website, and improve its functionality.

Automatically collected information may include your browser type, operating system, device characteristics, IP address, approximate geographic information derived from the IP address, pages visited, navigation activity, referring website, and general interaction information.

This information is generally used in aggregate or technical form and is not necessarily used to identify you personally.

4. How We Use Personal Information

Solverti uses personal information for legitimate business and operational purposes. Depending on the circumstances, information may be used for the following purposes:

• Process and fulfill purchases made through our website.
• Arrange delivery and provide order-related tracking information.
• Respond to customer questions, requests, and support inquiries.
• Process returns, refunds, cancellations, and other order-related requests.
• Confirm or communicate important information concerning an order.
• Maintain records necessary for customer service and business operations.
• Detect, investigate, and prevent fraudulent, unauthorized, or abusive activity.
• Protect the security and reliability of our website and systems.
• Analyze website performance and understand general customer usage patterns.
• Improve website functionality, product presentation, and overall shopping experience.
• Comply with applicable legal, regulatory, tax, accounting, or governmental requirements.

5. Order and Transaction Information

When you place an order with Solverti, we need certain information to complete the transaction and deliver the products you purchase. This can include your name, shipping address, billing details, email address, telephone number, selected products, and order information.

Transaction information may be retained as reasonably necessary for order administration, customer service, accounting, fraud prevention, dispute resolution, legal compliance, and legitimate business recordkeeping.

6. Payment Information

Payment information is handled in connection with the payment method available during checkout. Solverti does not need to retain your complete payment credentials when the payment process is handled by an external payment provider.

Payment providers may process transaction information according to their own privacy policies and terms. Customers should review the applicable provider's privacy practices for additional information about how payment data is handled.

7. Shipping and Delivery Information

To deliver your order, we may share the information necessary for fulfillment with shipping and delivery service providers. Depending on the order, delivery may be handled through USPS, UPS, or FedEx.

Information shared for shipping purposes may include the recipient's name, delivery address, contact details, order reference information, and other information reasonably required to complete delivery.

8. Service Providers and Business Partners

Solverti may work with third-party service providers that support the operation of our website and business. These providers may assist with payment processing, hosting, website functionality, analytics, security, customer service, order fulfillment, shipping, email communication, or other operational services.

Such providers may receive only the information reasonably required to perform their services or may process information under their own applicable privacy terms. We expect service providers handling information on our behalf to use appropriate safeguards consistent with the nature of the information and services provided.

9. Cookies and Similar Technologies

Solverti may use cookies and similar technologies to support essential website functions, remember certain preferences, understand website activity, and improve site performance.

Cookies are small data files stored on your device by your browser. Some cookies are necessary for the website to operate correctly, while others may help us understand how visitors interact with the site.

You may be able to control or remove cookies through your browser settings. Disabling certain cookies may affect the availability or functionality of some website features.

10. Analytics and Website Performance

We may use analytics or similar technologies to evaluate website traffic, page performance, visitor behavior, and general usage patterns. These tools help us identify technical issues and make informed improvements to the website.

Analytics information is generally used to understand overall website activity rather than to identify an individual customer. Third-party analytics providers may process information according to their own privacy policies.

11. Marketing and Promotional Communications

Where permitted by applicable law, Solverti may use contact information to communicate with customers about products, services, website updates, or promotional information.

If you receive promotional email communications from us, you may generally unsubscribe by following the unsubscribe instructions included in the message. Even after opting out of promotional communications, you may continue to receive necessary transactional or service-related messages concerning orders, returns, payments, security, or other direct interactions with Solverti.

12. How We Protect Information

Solverti takes reasonable administrative, technical, and organizational measures to help protect personal information against unauthorized access, misuse, alteration, disclosure, or destruction.

However, no website, online service, electronic transmission, or storage system can be guaranteed to be completely secure. For this reason, while we work to protect information appropriately, we cannot guarantee absolute security of information transmitted through or stored by online systems.

13. Data Retention

We retain personal information for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, provide requested services, maintain business and transaction records, resolve disputes, prevent fraud, enforce agreements, and satisfy applicable legal or regulatory requirements.

Retention periods may vary depending on the type of information, the reason it was collected, the nature of the relationship with the customer, and applicable legal obligations.

14. When Information May Be Disclosed

Solverti does not disclose personal information indiscriminately. Information may be disclosed when reasonably necessary for the operation of our business or when required or permitted by applicable law.

Examples may include:

• Payment processors and transaction service providers.
• Shipping carriers and fulfillment providers.
• Website hosting, technology, security, and infrastructure providers.
• Customer support and communication service providers.
• Professional advisers or service providers supporting legitimate business operations.
• Government authorities, courts, regulators, or law enforcement when legally required.
• Parties involved in protecting the rights, property, security, or integrity of Solverti and its customers.

15. Legal and Security Disclosures

We may disclose information when we reasonably believe disclosure is necessary to comply with applicable law, respond to a valid legal process, protect against fraud or security threats, investigate suspected misuse, enforce our terms and policies, or protect the rights and safety of Solverti, our customers, or others.

16. Third-Party Websites

Our website may contain links or integrations that lead to websites, services, or platforms operated by third parties. These external services are not controlled by Solverti, and their privacy practices may differ from ours.

When you leave our website or interact directly with a third-party service, the third party's privacy policy and terms may apply. We encourage you to review those policies before providing personal information to an external website or service.

17. Children's Privacy

Solverti's website and services are intended for general consumers and are not specifically directed toward children. We do not knowingly request or intentionally collect personal information from children where such collection is prohibited by applicable law.

If a parent or legal guardian believes that a child has provided personal information to us in circumstances where it should not have been collected, they may contact our support team so the matter can be reviewed.

18. Your Privacy Choices

Depending on applicable law and the circumstances of your interaction with Solverti, you may have certain choices concerning your personal information.

Requests may be subject to identity verification and applicable legal exceptions. Certain information may need to be retained when required for legal, security, accounting, fraud prevention, dispute resolution, or other legitimate purposes.

19. How to Submit a Privacy Request

If you would like to ask about your personal information, request a correction, inquire about deletion, or raise a privacy concern, please contact Solverti using the support information provided below.

To help us process your request efficiently, please provide enough information for us to understand the nature of your request. We may request additional information when reasonably necessary to verify the identity of the person making the request and protect personal information from unauthorized disclosure.

20. Changes to Personal Information

If information associated with your order or customer interaction changes, you may contact our support team to request an update where appropriate.

Keeping your contact and delivery information accurate helps reduce communication problems, shipping errors, and delays in handling customer service requests.

21. International Visitors

Solverti operates its online store with customers who may access the website from different locations. Depending on where you access our website from and where our service providers operate, personal information may be processed or stored in locations different from your place of residence.

By using the website and providing information, you understand that information may be processed through systems and service providers involved in operating our online store, subject to applicable legal requirements.

22. Business Transfers

If Solverti or substantially all of its assets are involved in a merger, acquisition, reorganization, financing, sale, transfer, or similar business transaction, personal information may be transferred as part of that transaction when legally permitted.

Any successor organization may become responsible for information previously handled by Solverti and may continue to process it in accordance with applicable law and relevant privacy commitments.

23. Changes to This Privacy Policy

We may revise this Privacy Policy from time to time to reflect changes in our website, business practices, technologies, services, legal requirements, or privacy procedures.

When changes are made, the updated version will be made available on this page. We encourage visitors to review this Privacy Policy periodically so they remain aware of how information may be handled.

24. Relationship With Other Policies

This Privacy Policy should be read together with the other policies and terms available on the Solverti website, including our Terms of Service, Shipping Policy, and Return & Refund Policy.

Those documents address different aspects of using our website and purchasing products, while this Privacy Policy specifically explains our approach to personal information.

25. Contact Solverti

If you have questions about this Privacy Policy, want to make a privacy-related request, or need clarification about how your information is handled, please contact our support team.